Information

UK Telephone 0330 024 1940

Overseas Telephone 0044 16977 41444

For debit/credit card orders we are here Monday-Friday 9am-6pm, Saturdays and bank holiday Mondays 9am-5pm, or use our answerphone service late evenings and on a Sunday. Your card account will not be debited until your goods are despatched.

or by post

Complete your catalogue order form with your card details or cheque made payable to Country Collection and post to us. For orders outside the UK please address your envelope to Country Collection, Craw Hall, Brampton, Cumbria, CA8 1TN, UK.

or online

here at countrycollection.co.uk

Talk to a member of our customer services team online when the Let's Chat button is displayed.

Click here to order a catalogue.

Click here to view our online catalogue

Click here to sign up to our newsletter.

Royal Mail Tracked 24 - £8.50

Delivery arrives within 2-3 working days.

Royal Mail Tracked 48 - £5.50

Delivery arrives within 1-2 working days. Order before 2pm Monday to Thursday.

Royal Mail Special Delivery - £10

Delivery next working day by 1pm.

Order before 2pm Monday to Thursday.

Signature Required on delivery.

Royal Mail Overseas - £20.95

Delivery arrives within 7-10 working days. Oversea parcels are not trackable.

EU - Countries serviced by Royal Maril delivery duty paid only.

Rest of World - Additional tax and duties levied on import may be payable on receipt. Please note these charges are the responsibility of the
customer.

Returning your purchase couldn’t be easier. We enclose a FREEPOST RETURN LABEL with all UK orders. Please follow the below steps: 

Please complete the returns form attached to the invoice found inside your parcel, ensuring you clearly state the reason for the return and specify the desired action (refund or exchange).

Place the products you intend to return inside the bag along with the completed returns form.

Attach the pre-paid returns address label over your original address label on the outer side of the bag.

Peel off the inner tape and firmly press to seal the bag securely.

Hand in at your local post office or alternatively the Royal Mail offer a parcel pick-up from home service for any of your returns should you be unable to visit the post office.

For more information on how to take advantage of the service please visit send.royalmail.com/collect/youritems where you can arrange for your parcel to be collected at a convenient time for you. 

Refunds and exchanges will be processed on the day the parcel arrives back to us, and you should expect to see the refund in your account within 3-5 days. Exchange orders typically arrive within 2-3 working days after arrival to us.

There are no additional delivery charges for exchange orders.

If at any time during its lifetime, an issue arises with the quality of the product please return it to us for an exchange or immediate refund in full (UK only).

There are occasionally discrepancies, but the stock levels are correct to the best of our knowledge. If you order something that is out of stock, we will inform you by email or phone. Goods are reserved on a first come, first served basis.

To ask our Customer Service staff about availability you can also call
0330 024 1940
Monday-Friday 9:00am-6:00pm.
Saturday and Bank Holidays Monday 9:00am-5:00pm.
Answer phone service late evenings and on Sundays

Update your details click here or contact our Customer Services team UK Telephone 0330 024 1940. Overseas Telephone 00 44 16977 41444.

If you have forgotten password or login details, you can reset these as you log in.

Click here to view our women's size guide.

Click here to view our Mens size guide.

Swatches are available of our designs. So if you would like a particular swatch before ordering - please just telephone us.

0330 024 1940

Skirts, trouser and nightwear lengths are available as specified. We do, however, offer an alteration service should you prefer a shorter length simply select the alteration service on the product page when ordering. Alteration charges are £6 for trousers, £8 for skirts and nightwear. Items altered to a non-standard length are non-returnable unless there is a quality issue. Please note it is not possible to alter all-round knife pleated skirts.

To change or cancel your order please contact our Customer Services Team on 0330 024 1940.

• Mastercard Debit/Credit
• Visa Credit/Debit
• American Express
• Google Pay
• Shop Pay
• Paypal

VAT of 20% is included in the price. VAT is not included in orders placed from Channel Islands and Overseas Customers.

Gift Vouchers Contact Customer Services on Telephone 0330 024 1940 to request a gift Voucher.

Dear Customer

Founded in Cumbria in 1911, our company started by supplying country people with exceptional value clothing. In the late 80's we went national and now offer distinctive clothes by mail to customers worldwide. Country Collection specialises in a range of distinctive clothing designed to coordinate with your existing wardrobe. We provide garments for comfort and leisure as well as tailored outfitting for more formal occasions.

Today our own merchandise team designs the garments, and many of the fabrics. They carefully select the threads and prints to create a collection of distinctive clothing. Only when they are completely happy with the designs are the garments made up in small quantities, by specialist manufacturers, - making them more desirable and exclusive.

To maintain very high quality standards, our technical team constantly monitor suppliers. It is because we set such high standards that we offer a unique guarantee - it has no time limit. If at any time during its lifetime, an issue arises with the quality of the product please return it for an exchange or immediate refund in full.

Rebecca Parker
Customer Service Manager

Click here to read our terms and conditions.

Click here to read our Privacy Policy.

When you place orders they are recorded on our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Click here to read our Environmental statement.