Customer Service Opening Hours

How can we help?

Our friendly Customer Service team is here to help with any questions you may have about Country Collection, from placing an order and finding the right product to delivery, returns and aftercare.

Contact us by phone

Call our Customer Service team on 0330 024 1940.

Our opening hours are:

Monday–Friday: 9:00am–6:00pm
Saturday: 9:00am–5:00pm
Sunday: Closed
Bank Holiday Mondays: 9:00am–5:00pm

Calling outside our opening hours? Our answer phone service is available during late evenings and on Sundays. Simply leave us a message and a member of our team will get back to you.

We're happy to help

Whether you have a question before placing an order or need some help with something you've already purchased, our Customer Service team will be happy to assist.

We can help with:

• Questions about your order
• Product information and sizing
• Delivery enquiries
• Returns and exchanges
• Our no time limit guarantee
• Garment alterations
• General Country Collection enquiries

Need help with an order?

If you're getting in touch about an existing order, having your order number to hand will help our team find your details and assist you more quickly.

Shop with confidence at Country Collection

We want you to be completely happy with your Country Collection purchase. That's why we're here to help before, during and after your order.

If something isn't quite right, our no time limit guarantee means you can return your item to us free of charge. And if your garment is nearly perfect but could benefit from a small adjustment, our in-house alteration service may be able to help create a better fit.