For internet orders within the UK, your purchase will arrive within 7 working days. If for any reason the item you have ordered is not in stock, you may buy this item and will be charged immediately when ordering. Customer services will contact you to advise you of the expected delivery date of your purchase.
Heavy Item Surcharge – due to their considerable weight some items in the home & Gift section carry a postage surcharge. Please add £3.50 to your postage and packing fee when ordering any item that displaying the heavy surcharge symbol.
For deliveries to the UK the charge covers the cost of despatching goods to you and insures you against any deliveries or returns lost in transit. All overseas orders are despatched by airmail. Local duties may be
payable on receipt.
We apologise that Home and Gift items are unavailable to customers outside the UK, due to their considerable weight and therefore associated postage costs. Any customers still wishing to buy these items should contact customers services on 0330 024 1940 who will advise postage costs specific to their order and overseas address.
We enclose a FREEPOST RETURN LABEL (UK orders only) with your order- simply affix the label to your parcel and hand in at any post office.
Postage and packaging charges are as follows:
UK (including Channel Islands)- £5.50
UK Premium postage: For an additional cost of £3 (£8.50) orders placed by 3pm Monday - Thursday will be sent 1st class on the same day and will arrive on the 1 - 2 day service.
European countries- £20.95
Rest of the world- £20.95
There are occasionally discrepancies, but the stock levels are correct to the best of our knowledge. If you order something that is out of stock, we will inform you by email or phone. Goods are reserved on a first come, first served basis.
To ask our Customer Service staff about availability you can also call
0330 024 1940
Saturday and Bank Holidays Monday 9:00am-5:00pm.
Answer phone service late evenings and on Sundays
Parcel Delivery to Your Local Post Office Collection Point
Country Collection use the Royal Mail to deliver parcels direct to your door using the tracked delivery service and this service will continue as normal. Should you prefer to have the parcel delivered to your local post office collection point so that you can collect it at your own convenience instead of being delivered to home, this is now also possible. Simply fill in your local post office collection point address in the alternative delivery address section on your order form. The royal mail will send you an SMS/email notification when the parcel is ready to collect. Please note you will need to have a mobile telephone number or email address to take advantage of this service.
We enclose a FREEPOST RETURN?LABEL (UK orders only). Simply affix the label to your parcel and hand in at any Post Office - we’ll do the rest. Royal Mail now offer a parcel-pickup from home service for any of your returns should you be unable to visit the post office. For more information on how to take advantage of this service visit https://send.royalmail.com/collect/youritems where you can arrange for your parcel to be collected at a convenient time for you.
If at any time during its lifetime, an issue arises with the quality of the product please return it for an exchange or immediate refund in full.